I assembled the Vermont Castings 450 grill myself (Home Depot assembly "experts" screwed up the previous assembly). But this deck box takes the cake. If you did not perfectly assemble this deck the first time--in my case, I mistakenly swapped the C and B side-panels--then you will encounter difficulties. Suncast's assembly instruction sheets did not provide clear and concise instructions--no dire warnings like: "you will loose your first born, if you get this wrong," or clear and concise diagrams and instructions on how to fix assembly problems. And if you want to disassemble the unit later on for moving/storage purposes, you are SOL. I spent a total of @2 hours over two days--trying to disassemble the darn thing...got all scratched up and physically exhausted from the ordeal--before giving up. Customer service was unable to tell me exactly where to apply pressure to dislodge the latching mechanisms at the corners of the box. They faxed me this sorry piece of instruction...in paragraph form! No pictogram/diagram/arrows... nothing that would help me. Even my husband, the engineer, couldn't get it...He excused his inability to help me by saying: "I am software, not hardware, engineer." I am giving the Suncast box 1 star, because not even my "engineer" husband was able to fix my error. The panels are now all scratched-up, warped and no longer usable. I am not sure if Suncast will send replacement panels...last I heard they wanted to charge me @$30 per panel. I need to wait till next week to talk to the internet store and see what can be done. I will also complain to them for carrying a product that for me is rather user un-friendly and unforgiving.Get more detail about Suncast DB9750 Extended Deck Box / Seat.
Wednesday, September 16, 2009
Cheap Suncast DB9750 Extended Deck Box / Seat
I assembled the Vermont Castings 450 grill myself (Home Depot assembly "experts" screwed up the previous assembly). But this deck box takes the cake. If you did not perfectly assemble this deck the first time--in my case, I mistakenly swapped the C and B side-panels--then you will encounter difficulties. Suncast's assembly instruction sheets did not provide clear and concise instructions--no dire warnings like: "you will loose your first born, if you get this wrong," or clear and concise diagrams and instructions on how to fix assembly problems. And if you want to disassemble the unit later on for moving/storage purposes, you are SOL. I spent a total of @2 hours over two days--trying to disassemble the darn thing...got all scratched up and physically exhausted from the ordeal--before giving up. Customer service was unable to tell me exactly where to apply pressure to dislodge the latching mechanisms at the corners of the box. They faxed me this sorry piece of instruction...in paragraph form! No pictogram/diagram/arrows... nothing that would help me. Even my husband, the engineer, couldn't get it...He excused his inability to help me by saying: "I am software, not hardware, engineer." I am giving the Suncast box 1 star, because not even my "engineer" husband was able to fix my error. The panels are now all scratched-up, warped and no longer usable. I am not sure if Suncast will send replacement panels...last I heard they wanted to charge me @$30 per panel. I need to wait till next week to talk to the internet store and see what can be done. I will also complain to them for carrying a product that for me is rather user un-friendly and unforgiving.Get more detail about Suncast DB9750 Extended Deck Box / Seat.
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